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Sage Commercial Guarantee

Last Updated: 01.01.2025

 

WHAT IS COVERED

BRG Middle East Appliances L.L.C. (hereinafter “Sage”) offers a 2-year limited commercial guarantee (“Guarantee”) for all Sage products against defects caused by faulty workmanship and materials. This Guarantee covers products purchased on UAE webpage.  During the Guarantee period, Sage will repair or replace a defective product at its sole discretion.

 

HOW LONG DOES THIS COVERAGE LAST

Sage guarantees this product in specified territories for 2 years from the date of original purchase of these products. The Guarantee period may be greater for some appliances or for some parts of appliances.

 

WHO IS COVERED

Sage grants this Guarantee only to the first-time purchaser (end consumer). The Guarantee will not be transferred upon resale to subsequent owners or purchasers. If a product is replaced under the Guarantee, the original guarantee period will not be extended except in the instances where the consumer is unable to utilize the product due to repair of defects covered by the Guarantee or delay of maintenance (if caused by Sage’s default or delay to provide the necessary spare parts during the warranty period. The guarantee period starts with the invoice date of the original purchase.

 

Sage products covered by this commercial Guarantee are intended for private household (non-commercial) use only. Any other use, including, without limitation, (i) any corporate, commercial (B2B), office, shop and/or store usage of the Sage products and (ii) purchases made under invoices that exclude the VAT from the total amount, shall not be covered by this Guarantee.

 

In addition, there may exist an extended guarantee on certain parts for individual products. 

 

In addition, for goods purchased online from our Sage web shop, consumers have certain rights to withdraw their purchases and collect a full refund. Please see our “Sales Terms & Conditions” and “Right of Withdrawal” for additional information and instructions for withdrawal.

 

LIMITATION OF LIABLITY

Sage shall not be responsible for any incidental or consequential damages. Some countries, districts, or states do not allow the limitation or exclusion of relief, incidental, consequential, special, or indirect damages, or the limitation of liability to special amounts, so the above limitations or exclusions may not apply to you.

 

WHAT IS NOT COVERED

IMPORTANT RESTRICTION

Under this Guarantee Sage will repair or replace the item at its sole discretion. We will not issue a refund for the item to you except for the cases where a monetary refund is required under the relevant consumer protection laws.

 

Sage limits the Guarantee service for Sage products to countries where Sage sells directly to end consumer on the UAE Sage webpage.  For any repair or replacement requested not in the country in which the device was purchased or listed above, you may contact Sage customer service.

 

This guarantee is in addition to rights provided by consumer law. If your product purchased directly from our Sage web shop is defective or does not conform to the purchase agreement, you may choose to file a claim under the Consumer laws or under these Sage Guarantee.  This Guarantee is the sole and exclusive one. No employee, agent, dealer, or other person is authorized to alter this Guarantee or make any other Guarantee on behalf of Sage.

 

This Guarantee does not apply to the following:

  1. Damage or defects consisting of normal wear or tear resulting from normal aging of the Sage product or accessory; the replacement guarantee also excludes breakages of removable parts and consumable items as well as aftermarket and customized components;
  2. Superficial damage, including scratches, dents and damaged plastic on connections (excluding superficial oxidation), unless the defect is due to a defect in material or workmanship;
  3. Transport damages for returns from you to Sage or to a Sage authorized service centre;
  4. Modifications, alterations or repairs unless directed by Sage and performed by an authorized Sage service partner;
  5. Damage resulting from accidents, misuse or improper use, unusual storage or environmental conditions, force majeure, or other external causes;
  6. Damage due to improper use of the Sage product in accordance with the Sage product user manual and specifications;
  7. Malfunction or damages due to lack of or incorrect maintenance, e.g. not cleaning your product or using cleaning products that damage the product;
  8. Sage products that have been modified without the express consent of Sage;
  9. Sage products whose serial number or product label has been removed or misappropriated.

 

HOW TO OBTAIN OUR SERVICES

SAGE GUARANTEE PROCEDURE

To obtain the benefit of this Guarantee, please follow the procedure below:

FOR GUARANTEE PROCEDURE DO NOT RETURN PRODUCT TO A RETAIL SHOP

A claim of Guarantee service takes place after a case is created with Sage customer service (click here to open a case).

Submitting for repair or replacement is free of charge for the customer if the service is requested in the country in which the device was purchased.

Please follow these instructions, subject to the terms of the Guarantee, to receive faster service:

  1. Write down the product model number and serial number.  These details can usually be found on a sticker or moulded into the product housing and are typically located underneath or on the back of the product. 
  2. Have the original or a copy of the sales receipt available.
  3. Contact Sage Customer Support through our website.
  4. If the product, or one of its parts, qualifies for replacement or service under the Guarantee, Sage will issue a case number and a pre-paid shipping label via email so that the product may be sent to Sage at no cost to you.  Sage will not accept any returns without prior approval or not returned using the pre-paid return label provided by Sage. Upon receipt of the product, Sage may ship the replacement or contact you with further information regarding repair of the product.  Typical turnaround time to address Guarantee claims is up to 15 business days, plus shipping time, depending on your geographical location and type of damage or Guarantee claim.
  5. A Sage product is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box.  If you believe that your product is DOA, please contact Sage within 30 calendar days of the invoice date. Sage will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at Sage’s expense.
  6. For additional protection of the product and to ensure secure handling while a product is being returned for any Guarantee repair, Sage will share packaging instructions. Sage is not responsible for damage in transit caused by inadequate packaging.
  7. During the Guarantee period, Sage will repair or replace a defective product at its sole discretion. However, if the product includes a number of accessories, only the defective part or accessory will be replaced.
  8. Sage reserves the right to make minor adjustments instead of replacing the product or accessory provided that such changes will allow the customer to continue to enjoy the product. Packaging, instructions, recipes etc. will not be replaced.

Sage Contact Information: click here to contact us.